HiDefServers vTAC Support
HiDefServers vTAC Support HiDefServers vTAC Support

HiDefServers.com utilizes support services directly through VPLS and their 5 Star Rated support team. VPLS provides 2 24x7x365 vTAC's (VPLS Technical Assistance Centers) located in Los Angeles, CA and Orange, CA. We offer all packages with vTAC Level 1 Managed Support for all customers. Additional managed support can be added for any package which can be as robust as having your very own dedicated engineer to call for any issues you have with the server. Unlike other resellers for other companies you go straight to the source with HiDefServers.com.

If you need help with your dedicated unlimited bandwidth server please use https://my.hidefservers.com

vTAC 1 vTAC 2 vTAC 3
  • 24 x 7 Network Operations Support Staff
  • Automated Service Alert
  • Basic Troubleshooting Support
  • Remote Reboots
  • On Premise Support
  • Support Specialist Staff
  • Hardware and Software troubleshooting
  • Top level application trained
  • Windows and Linux specialist
  • Remote hands troubleshooting
  • Remote view troubleshooting
  • On-site support may be requested
  • Account Specialist Staff
  • Assigned to specific accounts
  • Reachable via cell phone 24 hours a day
  • Complete application training
  • Microsoft Certified Professionals
  • Cisco Certified Network Associate/Professional/Expert
  • Remote view troubleshooting
  • Remote hands troubleshooting
  • On and off premise support
Included $50 $100